Help center
Common questions about sending and carrying parcels on Waylo Go.
How does Waylo Go work?
Senders post parcels with route and recipient details. ID-verified travelers post trips with spare luggage capacity. You match in-app, fund escrow, hand off the parcel, and the recipient confirms with a one-time SMS code to release payment.
Is my payment safe?
Yes — sender payments go into escrow and release to the traveler only after the recipient confirms delivery with the 6-digit code. Disputes can freeze escrow while Waylo reviews evidence.
What can I send?
Documents, clothing, gifts, and similar personal items on most corridors. No cash, drugs, weapons, hazmat, or prohibited goods. See the full prohibited items policy before posting.
How does the delivery code work?
When a parcel is in transit, we text (and optionally email) the recipient a 6-digit code. They share it with the traveler only once they have the parcel. The traveler enters it in the app to confirm delivery.
What if something goes wrong?
Either party can open a dispute from the parcel or match page. Upload photos and messages as evidence. Waylo resolves based on handoff records, chat, and delivery code logs.
Do I need ID verification?
Phone verification is required to post. Government ID + selfie (via Stripe Identity) is required for travelers on international routes and unlocks higher trust for senders.
How are prices set?
Senders may set an offer or leave it blank to negotiate. Travelers can list a per-kg rate. Dynamic pricing suggests a fair range based on corridor history. All amounts are in USD at checkout; ETB shown on the site is approximate.
Can I send to the same family member again?
Yes — save recipients when posting a parcel and pick them from the dropdown on your next shipment.
Which routes are live?
Pilot corridors include domestic Ethiopia (Addis ↔ Bahir Dar, Hawassa, Dire Dawa, Gondar, Mekelle, Jimma, and 11 more Ethiopian Airlines cities) plus Addis ↔ Washington DC, New York, Dubai, and London — all run both ways. See corridor pages for route-specific FAQs and typical prices.
How do I contact support?
Email support@waylogodelivery.com for account, payment, or dispute questions. Include your package or match ID if applicable.