Privacy Policy

What we collect

Name, email, phone number, government ID (for verification), trip and parcel details, messages, photos, and approximate location of postings.

How we use it

To match senders with travelers, verify identities, send notifications, prevent fraud, resolve disputes and comply with the law.

What other users see

Other users see only your first name, rating and review count. Your phone number is only shared with the matched counterparty at the time of handoff, and only the last few digits are shown.

Sharing

We share data with service providers (SMS, email, identity verification) under contract. We do not sell personal data.

Retention

We retain accounts while active and for up to 24 months after closure for dispute and legal purposes.

Cookies

Essential cookies keep you signed in and remember preferences. Analytics cookies load only if you accept the banner — we store that choice in a cookie_consent cookie for one year. You can change your mind by clearing site cookies and revisiting the site.

Your Data Rights

You can export all your personal data or permanently delete your account at any time from your Profile settings.

You may also request access or correction of your personal data by emailing privacy@waylo.go.