Terms of Service

1. The service

Waylo Go is a peer-to-peer marketplace that connects senders with travelers willing to carry parcels between cities. Waylo is not a carrier and is not a party to the agreement between senders and travelers.

2. Eligibility

You must be at least 18 years old, complete phone verification and, where required, identity verification before posting parcels or trips.

3. Prohibited items

You may not send or carry drugs, weapons, ammunition, explosives, cash, bullion, hazardous materials, lithium batteries, flammables, live animals, counterfeit or stolen goods, or anything illegal in the origin, transit or destination country. See the full prohibited items policy.

4. Sender obligations

You must accurately describe each parcel, declare its value truthfully, and certify that contents comply with this policy and local customs rules.

5. Traveler obligations

You must inspect parcel contents at pickup, refuse anything that appears prohibited or undeclared, and comply with all customs and aviation rules. You are responsible for the parcel from pickup until the recipient confirms delivery with the one-time code.

6. Protection coverage

Eligible parcels may receive dispute resolution up to the declared value within published tier caps ($100, $500, or $2,000). This is platform dispute coverage: not third-party insurance. Coverage does not apply to prohibited items, undeclared contents, or items damaged due to traveler negligence proven through the disputes process.

7. Disputes

Either party may open a dispute. Waylo reviews evidence (photos, messages, delivery code records) and resolves in favor of one party. Decisions are final.

8. Payments and fees

Senders pay the agreed delivery offer into escrow plus a 3.5% compliance and processing pass-through at checkout: no separate platform fee. During the launch promotional period, Waylo takes a 0% traveler commission (travelers keep the full agreed offer). After the launch period ends, Waylo charges a merit-based traveler commission on the delivery offer (starting at 25%, as low as 15% for experienced travelers), deducted from the traveler's payout when delivery is confirmed. Senders and travelers both build trust levels through bilateral ratings after each delivery.

9. Cancellation policy

Either party may cancel a match before the parcel is picked up, subject to the rules below. Cancellations are measured against the traveler's scheduled departure date on the matched trip.

Before escrow payment

Pending or accepted matches may be cancelled at no charge until the sender completes escrow payment.

More than 2 days before departure

If escrow has been paid, the sender receives a full refund and no late fee applies. Traveler cancellations also return the full escrow amount to the sender.

Within 2 days of departure

• Sender cancels: a 30% late cancellation fee applies to the delivery offer. The remaining 70% is refunded. The fee compensates the traveler for reserved capacity; Waylo retains its normal platform fee on the fee portion.
• Traveler cancels: the sender receives a full escrow refund. Repeated late cancellations may affect traveler account standing.

After pickup

Once a parcel is marked in transit, matches cannot be cancelled through the app. Use the disputes process if something goes wrong. No-shows or failure to meet at an agreed handoff without cancelling may be treated as a dispute or policy violation.

Exceptions

Waylo may waive fees in documented emergencies (for example, flight cancellation or medical events) at its discretion. Open disputes must be resolved before cancelling a match.

10. Termination

We may suspend accounts that violate this policy, attempt fraud, or harass other users.

11. Limitation of liability

Waylo's aggregate liability is limited to the protection coverage on the parcel in dispute. We are not liable for indirect or consequential damages. Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law: including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Delaware, and both parties consent to their jurisdiction: except where mandatory local law gives you the right to bring a claim in your home courts (see section 13).

13. Your regional consumer rights

These terms do not override consumer protections that apply to you by law and cannot be waived by contract:

• European Economic Area, UK and Switzerland: you keep all mandatory consumer rights under EU and UK consumer law, including the right to bring a claim in the courts of your country of residence and the protections of the Consumer Rights Directive.
• United States: California residents keep their rights under the CCPA/CPRA; nothing here waives non-waivable state consumer protections.
• Australia and New Zealand: nothing here excludes the consumer guarantees under the Australian Consumer Law or the NZ Consumer Guarantees Act.
• Ethiopia, Nigeria, Kenya, South Africa and other African markets: you retain rights under applicable national consumer-protection and data-protection law, and travelers remain responsible for complying with customs and import rules of the countries they fly between.
• Canada, Brazil and elsewhere: statutory consumer and privacy rights under PIPEDA, the LGPD and comparable laws are unaffected.

If any part of these terms conflicts with a mandatory right in your jurisdiction, that part is read down or severed only to the extent of the conflict; the rest remains in force.