Terms of Service
Last updated: May 2026
1. The service
Waylo Go is a peer-to-peer marketplace that connects senders with travelers willing to carry parcels between cities. Waylo is not a carrier and is not a party to the agreement between senders and travelers.
2. Eligibility
You must be at least 18 years old, complete phone verification and, where required, identity verification before posting parcels or trips.
3. Prohibited items
You may not send or carry drugs, weapons, ammunition, explosives, cash, bullion, hazardous materials, lithium batteries, flammables, live animals, counterfeit or stolen goods, or anything illegal in the origin, transit or destination country. See the full prohibited items policy.
4. Sender obligations
You must accurately describe each parcel, declare its value truthfully, and certify that contents comply with this policy and local customs rules.
5. Traveler obligations
You must inspect parcel contents at pickup, refuse anything that appears prohibited or undeclared, and comply with all customs and aviation rules. You are responsible for the parcel from pickup until the recipient confirms delivery with the one-time code.
6. Protection coverage
Eligible parcels may receive dispute resolution up to the declared value within published tier caps ($100, $500, or $2,000). This is platform dispute coverage — not third-party insurance. Coverage does not apply to prohibited items, undeclared contents, or items damaged due to traveler negligence proven through the disputes process.
7. Disputes
Either party may open a dispute. Waylo reviews evidence (photos, messages, delivery code records) and resolves in favor of one party. Decisions are final.
8. Payments and fees
Senders pay the agreed delivery offer into escrow plus a 3.5% compliance and processing pass-through at checkout — no separate platform fee. Waylo charges a merit-based traveler commission on the delivery offer (starting at 25%, as low as 15% for experienced travelers), deducted from the traveler's payout when delivery is confirmed. Senders and travelers both build trust levels through bilateral ratings after each delivery.
9. Cancellation policy
Either party may cancel a match before the parcel is picked up, subject to the rules below. Cancellations are measured against the traveler's scheduled departure date on the matched trip.
Before escrow payment
Pending or accepted matches may be cancelled at no charge until the sender completes escrow payment.
More than 2 days before departure
If escrow has been paid, the sender receives a full refund and no late fee applies. Traveler cancellations also return the full escrow amount to the sender.
Within 2 days of departure
- Sender cancels: a 30% late cancellation fee applies to the delivery offer. The remaining 70% is refunded. The fee compensates the traveler for reserved capacity; Waylo retains its normal platform fee on the fee portion.
- Traveler cancels: the sender receives a full escrow refund. Repeated late cancellations may affect traveler account standing.
After pickup
Once a parcel is marked in transit, matches cannot be cancelled through the app. Use the disputes process if something goes wrong. No-shows or failure to meet at an agreed handoff without cancelling may be treated as a dispute or policy violation.
Exceptions
Waylo may waive fees in documented emergencies (for example, flight cancellation or medical events) at its discretion. Open disputes must be resolved before cancelling a match.
10. Termination
We may suspend accounts that violate this policy, attempt fraud, or harass other users.
11. Limitation of liability
Waylo's aggregate liability is limited to the protection coverage on the parcel in dispute. We are not liable for indirect or consequential damages.
Questions? Email support@waylogodelivery.com.